We are here for any question about the charging stations or the app.
Your charging history and payment documents are available in your account.
Fill in the form and we will get back to you as soon as we can.
No. You only pay for the energy you use, at the station tariff, with no monthly subscription and no connection fee.
It depends on the power of the station and on the maximum power your car accepts. At a fast DC station most cars go from 20% to 80% in 30–45 minutes; at an AC station a full charge takes a few hours.
DC stations use CCS, and some also CHAdeMO. AC stations use Type 2. The connectors of each station are listed on the charging stations page.
The invoice is issued automatically after every charge and you will find it in the app, in the session history. It is also sent to the e-mail address of your account.
Check in the app whether the station is reported as available, then reconnect the cable. If the problem persists, call 0727 895 875.
Use the password reset option in the app. If the e-mail does not arrive, write to us at noc@ev-nova.ro.
Send us the details of the location by e-mail and we will come back to you with a proposal.